Help & Support
How can we help?
We're a small indie team. If you have a question, problem, or feedback, we'd love to hear from you — we typically respond within 1–2 business days.
Frequently asked questions
What is the Health Score?
The Health Score (0–100) is an objective read of a product based on its nutrition, level of processing and additives. Separately, Arovya tells you whether it fits you — your diet, goals and any allergies — so two people can see the same score but a different 'fits you' result. This is educational guidance only, not medical advice — always consult a qualified professional.
A product I scanned isn't in the database. What should I do?
If a barcode isn't found in Open Food Facts, Arovya will offer to scan the product label using AI. Tap "Scan Label" and photograph the ingredients and nutrition panel. Our AI will extract the information and generate a full report. Free users get a limited allowance of AI label scans for products Open Food Facts doesn't cover (varying by region); Pro has no monthly limit, subject to fair-use limits.
How do I cancel my Pro subscription?
Subscriptions are managed by Apple. To cancel, go to iPhone Settings → [Your Name] → Subscriptions → Arovya → Cancel Subscription. You'll retain Pro access until the end of your current billing period. You can also manage subscriptions directly within Arovya via the Go Pro screen → Manage Subscription.
How do I restore my Pro purchase on a new device?
Open Arovya → tap the PRO tab → tap "Restore Purchases". Make sure you're signed in with the same Apple ID used to originally purchase Pro. Your subscription will be restored automatically.
Is my health data shared with anyone?
No. Your health profile, supplement logs, and scan history are stored only on your device and never transmitted to our servers. Only anonymised, non-personal analytics events are collected. See our
Privacy Policy for full details.
How do I delete all my data?
In the app, go to Profile (avatar icon top-right on Home screen) → Settings → Data & Privacy → Delete My Data. This permanently removes all your health profile, supplement logs, and scan history from your device.
The scan score seems too high or too low for a product. Why?
The score is objective (nutrition, processing and additives), so it doesn't change from person to person. What changes is the separate 'fits your diet and goals' read shown alongside it. This is educational guidance only, not medical advice — always consult a qualified professional.
Why does the Insight Depth show less than 100%?
Insight Depth builds from two sources: completing your health profile (via the context questions) and logging supplements consistently over time. Full depth is reached after 14+ days of consistent logging. Keep logging daily and your insights will improve automatically.
Still need help?
Send us an email at support@arovya.uk and we'll get back to you as soon as possible. Please include your iOS version and a description of the issue.